Introduction

Welcome to ChilterMac, your trusted computer repair partner. We are dedicated to protecting your personal information and ensuring the privacy of our customers. This Privacy Policy outlines our practices concerning the collection, use, and sharing of your information when you visit our website or engage in our services. By using our site, you agree to the terms of this policy.

 

Information We Collect

1. 1. Personal Information
      We may collect personal information from you when you:

• • Schedule a repair service

• • Fill out a contact form

• • Subscribe to our newsletter

• • Request support This information may include your name, phone number, email address, and any details related to your device’s issue.

1. 1. Non-Personal Information
      In addition to personal data, we may collect non-personal identification information about you whenever you interact with our site. This may include your browser type, Internet Service Provider (ISP), referring and exit pages, and date/time stamps to help us administer the site and analyze trends.

 

Use of Information

We utilize your information for various purposes, including but not limited to:

• • Providing and improving our repair services,

• • Communicating with you regarding appointments and promotions,

• • Analyzing customer preferences to enhance our website and services,

• • Handling support requests efficiently.

 

Analytics

To improve our website and understand how users interact with our content, we may employ third-party analytics tools, including but not limited to Google Analytics. These tools use cookies and similar technologies to monitor visitor engagement, track sessions, and analyze data, allowing us to:

• • Optimize user experience,

• • Tailor content to our users’ preferences,

• • Monitor advertising effectiveness.

For more detailed information about how Google Analytics collects and processes data, please visit their privacy policy at https://support.google.com/analytics/topic/6004245.

 

Cookies Policy

Our website uses cookies to enhance your browsing experience. You may choose to set your browser to refuse cookies, but this may prevent you from accessing some portions of our site. Cookies are also used by our analytics providers to gather performance data.

 

Data Security

We take the security of your personal information seriously. We implement a variety of security measures designed to maintain the safety of your personal data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

 

Disclosure of Information

We don’t sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as necessary to provide our services or as required by law:

• • To service providers who assist us in operating our website or conducting our business,

• • When we believe that the release of information is necessary to comply with the law,

• • To protect our rights or the rights of others.

 

Your Rights

You have the right to request access to the personal information we hold about you and to rectify any inaccuracies. Should you wish to exercise these rights or have any questions about how we handle your data, please reach out to us at enquiries@chilternmac.com.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated “Last Reviewed” date at the top. We encourage you to periodically review this policy to be informed about how we are protecting your information.

 

Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with our business, please contact us:

ChilternMac
51 Adelaide Street, Penzance, Cornwall TR18 2ER
Telephone: 01736 806140
enquiries@chilternmac.com